Premium Mobile & Electronics in Jaipur

Privacy Policy

Effective Date: January 1, 2024

1. Introduction

SHYAM ENTERPRISES AMER ("we," "our," or "us") operates the website shyamenterprisesamer.shop and our physical store at 105 A 1, Govind Nagar Vistar, Amer Road, Jaipur. We are committed to protecting your privacy and personal information.

2. Information We Collect

• Personal Information: Name, phone number, email address, and shipping address when you make a purchase or inquiry.
• Transaction Information: Details about products you purchase, prices, payment methods, and purchase history.
• Device Information: For service and repair jobs, we collect device details, IMEI numbers, and repair history.
• Communication Data: Records of your communications with us via phone, email, or in-store interactions.

3. How We Use Your Information

• To process and deliver your purchases
• To provide product support and warranty services
• To communicate about orders, products, services, and promotions
• To improve our products and customer service
• To comply with legal obligations (GST, taxation, etc.)
• To prevent fraud and ensure store security

4. Payment Information

All payment transactions are processed through secure payment gateways. We do not store your credit/debit card details. Cash transactions are recorded for accounting and GST purposes.

5. Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and as required by Indian laws (including GST and tax regulations).

7. Your Rights

• Right to access your personal information
• Right to correct inaccurate information
• Right to request deletion of your information (subject to legal requirements)
• Right to opt-out of marketing communications

8. Contact Us

For privacy-related questions, contact:

SHYAM ENTERPRISES AMER
105 A 1, Govind Nagar Vistar, Amer Road
Jaipur, Rajasthan 302002
Phone: 9829008984
Email: Balani_d2000@yahoo.co.in

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Terms & Conditions

Effective Date: January 1, 2024

1. Acceptance of Terms

By purchasing from SHYAM ENTERPRISES AMER (either online or in-store), you agree to these Terms & Conditions. These terms apply to all sales, services, and interactions with our store.

2. Products and Pricing

• All prices are in Indian Rupees (₹) and include applicable GST
• Prices are subject to change without notice
• Product availability may vary
• We reserve the right to limit quantities
• Images are for reference only; actual product may vary

3. Payment Terms

• We accept cash, credit/debit cards, UPI, and bank transfers
• Full payment is required at the time of purchase
• For online orders, payment must be confirmed before dispatch
• All transactions are subject to GST as per Indian regulations

4. Delivery and Shipping

• Free delivery within Jaipur for orders above ₹5000
• Delivery time: 24-48 hours within Jaipur
• Shipping charges apply for locations outside Jaipur
• We are not responsible for delays due to courier services

5. Warranty and Returns

• All products come with manufacturer's warranty
• Warranty claims must be accompanied by original invoice
• Return/exchange within 7 days for defective products
• No returns/exchange for products damaged by customer
• Accessories and opened software cannot be returned

6. Repair Services

• Repair charges are estimated and may change based on actual issues
• We are not responsible for data loss during repair
• Unclaimed devices will be held for 30 days only
• Warranty void if repaired by unauthorized service centers

7. Exchange Policy

• Exchange value depends on device condition, age, and market value
• Original accessories and box increase exchange value
• Water-damaged devices have lower exchange value
• Final exchange value determined at store inspection

8. Limitation of Liability

Our liability is limited to the value of the product purchased. We are not liable for indirect, incidental, or consequential damages.

9. Governing Law

These terms are governed by Indian laws. Any disputes shall be subject to the jurisdiction of courts in Jaipur, Rajasthan.

10. GST Information

GST Number: 08AZXPB4439N1ZM
Business Name: SHYAM ENTERPRISES AMER
Address: 105 A 1, Govind Nagar Vistar, Amer Road, Jaipur, Rajasthan 302002

11. Contact Information

SHYAM ENTERPRISES AMER
105 A 1, Govind Nagar Vistar, Amer Road
Jaipur, Rajasthan 302002
Phone: 9829008984
Email: Balani_d2000@yahoo.co.in
Website: shyamenterprisesamer.shop

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